Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Health Club, Housekeeping, Food and Beverage, Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
Degree from an accredited university in Hotel and Restaurant Management/ Hospitality/Business Administration/ or related major, minimum 5 years experience leading a department in the guest services/ front desk/ food and beverage/housekeeping/ or related professional area.
Excellent customer service skills as well as a business mindset, Demonstrable aptitude in decision-making and problem-solving, Reliable with an ability to multi-task and work well under pressure, Outstanding leadership skills and a great attention to detail